Financial supervision is regulated by the UK Financial Conduct Authority (FCA). We regularly report to the FCA on our activity and we must abide by all applicable financial regulation and customer protection laws. Also, as a Principal Member of Mastercard®, we are subject to Mastercard’s rules of conduct and other operational rules.
An Authorized E-Money Institution DiPocket is required to hold customer funds with banks, in special segregated accounts. We hold your funds in stable European banks and we do not reinvest them. This means that DiPocket customer funds are protected from any claims against DiPocket.
Systems are built following the strictest security standards, including the most sophisticated data encryption technology, to protect information traveling from the tips of your fingers to our server farm. Our data centers are geographically distributed and fully supervised, with 24/7 automated security monitoring. Also, we regularly undergo external security scans and penetration tests. We never store the details of your payment cards.
Call center and back-office operators are trained to recognize the social engineering tricks of those who’d like to learn about or access your account and we make extensive use of technology – including face recognition and geolocation monitoring – to prevent financial fraud and impersonation.